Help Center

• If you're signed into your account, just head on over to Profile, which is located below My Account and scroll down to the bottom of the page. https://www.commandolock.com/account/login

• Select Sign In, which is located at the top right-hand side of CommandoLock.com, and click on "Forgot Your Password". https://www.commandolock.com/account/login

• Simply click the unsubscribe link at the bottom of any Commando Lock email.

• You can check your domestic order status and details by logging into your account. Tracking is available also.
  

• We attempt to process and ship your order as quickly as possible. Please contact us as quickly as soon as possible if you need to modify or cancel your order. We are unable to cancel or modify upon your behalf after the order has shipped. 
• Email us: sales@commandolock.com

• Please allow 1-5 business days for your order to be processed. Most shipments will take an additional 1-7 business days. 

•  If you've checked your spam and trash folders and still cannot locate your confirmation or shipping emails, send us a quick request at sales@commandolock.com. From time to time customer email systems may block our shipping emails. 

• We have several dealers throughout the United States. Our full product line is available on our website and Amazon also. We are also featured online and in-stores with top retailers like Home Depot, Lowes and more. 

• All of our locks are manufactured in our facility in Troy, MI USA. We buy steel and brass from US companies, we stamp the lock bodies, we make our own rivets, shackles and buy internal parts from US companies. We only source one piece of the lock overseas and some of our packaging is produced outside of the US. We make every effort to make and buy in America. 

• Commando locks each come with two keys. Keep one as a backup in case you need to make extra copies.  As part of our security protocol, we do not give out key codes for lost and unregistered keys, if you have lost both keys your best bet is calling a locksmith, trying to remove (cut the lock) and get a new one if possible. Unfortunately, this is the challenging side of adhering to security guidelines, we can’t confidently send out new keys without fear of compromising someone’s lock (how could we confirm who the true owner is?).

• Keyed alike padlocks are simply a group of padlocks that open with the same key. For convenience or security and ease, keyed alike padlocks use the same keyway, so all keys open all locks in the set. They are often sold in sets of 2 or 4 locks keyed alike at retail but Commando Lock will customize any number of keyed alike locks. Contact us at sales@commandolock.com

• Commando offers keyed alike sets of 2 or 4 locks for sale at retail and online on most locks - also up to 100+ on and with Custom Color sets available in volume by contacting us at sales@commandolock.comfor consultation.

• A keyway is the shape of the locking cylinder as it relates to the shape of the key.

• Commando offers two keyways: M1 and Y52.

• Yes! Both Commando keyways are industry standards that are available at any hardware store such as Ace Hardware - M1 and Y52.

• We engineered our locks with a "recurve" design for maximum protection against hammer blows. The thicker walls protect the inner locking mechanism and add more weight to our locks. Pick up any Commando Lock padlock and you'll feel the difference, they are truly heavy-duty padlocks. 

• In a word, yes. The Commando method of manufacture creates the strongest laminated padlock body in the industry. Our laminated layers are interlocked together in a proprietary design, and done so under 200,000 Lbs of pressure. 

• Ball locking is the minimum standard for high security.
• Locks both the heal and toe of the shackle for strength.
• Stronger than lever locking design.
• Cannot be shimmed, a popular bypassing technique.
• Designed for longest life.

• When the right key is inserted into a pin-and-tumbler lock, the notches of the key allow the spring-loaded pins to move up and down until they line up with the shear line between the core and the shell of the cylinder. When the pins align with the shear line, the cylinder can turn, and the lock will open.

• Padlock cylinders have Driver pins and Key pins.A 4-pin cylinder has 8 pins and a 5 pin cylinder has 10.

• Many padlocks have only 3 or 4 pin cylinders.A 5-pin cylinder with at least 1 security pin is the minimum acceptable design for high security applications.

• Security pins have special shapes machined into their designs to frustrate or defeat a lock picker. Pins can look like a spool of yarn, a mushroom or have serrated grooves.
• Security pins give the picker a “false set” that binds the lock instead of opening it. Multiple security pins mean multiple potential false sets.

• Commando is the only brand to offer 10 security pins at this price point.
• Security pins offer more security over standard pins
  • Against picking
  • Against raking
  • Against bumping

• Many padlocks have springs to hide sloppy manufacturing and design that present themselves as a loose shackle. The spring activated shackle is pushed into place making it feel secure.
• Commando locks are made to tight aerospace tolerances eliminating the need for a spring.
• Military specifications exclude springs as a requirement due to their propensity to fatigue, rust and bind

• Commando Lock uses boron alloy shackles which are hardened to the core making them 50% tougher and stronger than case hardened shackles that have a hard outer shell (.015 thick) and a soft core.

• Yes! The Commando Tactical shackle guard is made of hardened steel that cannot be cut with bolt cutters or a saw. 
• Our Patented iChange Total Guard allows for the only fully shrouded padlock on all 4-sides on the market. 

  This Link shows others but ours is truly bolt cutter proof! It can be compared to the stanley shrouded hardened steel padlock or abus shrouded padlocks but ours is truly 4-sided protection. 

• https://www.commandolock.com/collections/commando-lock-padlocks/products/i-change-tactical-series-steel-plated-interchangeable-lock-std-long-shackle-guard
• http://pickbestproduct.com/best-bolt-cutter-proof-padlocks-review/#comment-282
  
https://unitedlocksmith.net/blog/10-best-padlocks-of-all-time

• Our patented interchangeable lock system - instructions below. CLICK HERE TO SEE OUR VIDEO.

Commando Lock 1000 Series Locks are perfect for most lockers. Storage lockers or storage cages also. 

Commando Lock 1200 Series Bumper Padlocks are ideal for truck use. Weather and scratch resistant. 

Commando Lock 2000 Series Disc Locks are Stainless Steel and come with 3 keys perfect for storage units. 

Commando Lock 2000 Series Disc Locksare Stainless Steel and come with 3 keys perfect for storage units. 

Our Cooler Lock System is patent-pending - the only 2-lock system keyed alike with a cable lock and long shackle lock. Allowing you to lock your cooler up and lock it shut. 

Master Lock cables locks and Yeti locks are great, but our system is different with 2 locks. 

Our system can be used as a cooler lock for a truck, cooler lock on a boat or dock. Compare to the orca cooler lock or Pelican cooler locks. 

https://www.commandolock.com/collections/commando-lock-padlocks/products/cooler-cable-locks-brass-keyed-alike

The Commando 1300 Series Blackout Padlocks are ideal for most gun cases. Pelican (www.pelicancases.com) case locks and many more. They are not TSA Approved (yet) but work better for protection. If you have a video case or gun case, the Blackout series by Commando Lock is the lock for you!